LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We built daunemas around Indonesia. That means your account details, payment records and gaming activity stay protected under clear, transparent practices. Read how we safeguard what you share...

Account SecurityPayment ProtectionData TransparencyIndonesia-Compliant
Account access Read FAQ
daunemas Your Data. Your Control. Our Commitment.

Our Privacy Posture and Legal Framework

daunemas operates in supported regions where local law permits online gaming and casino services. We collect personal information—your name, email, phone number, payment method and account activity—to verify your identity, process deposits and withdrawals, detect fraud, and deliver customer support. Your data is encrypted and stored on secure servers. We do not sell or share your personal information with third parties except

where required by law or to facilitate your transactions. This policy aligns with Indonesian data protection expectations and payment processor requirements.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions? We're Here.

Email Support Contact our privacy team directly at [email protected] with questions about how we handle your data or to request access to your account information.
Live Chat Jump into live chat from your account dashboard. Our team responds to privacy and data concerns during business hours in Indonesian time.
Account Settings Manage your communication preferences, review linked payment methods, and update personal details directly from your account privacy centre.
PLATFORM TRUST SIGNALS

Why Our Privacy Practices Matter

Encryption Standard

All data transmissions use industry-standard TLS encryption. Your payment details and login credentials are never stored in plain text on our servers.

Payment Partner Compliance

DANA, OVO, GoPay and QRIS integrations follow each provider's security protocols. We don't hold your wallet credentials—only transaction references.

Fraud Detection

We monitor account activity and transactions for suspicious patterns. Unusual logins trigger verification steps to keep your account safe.

Regular Audits

Our privacy and security practices are reviewed quarterly to meet evolving standards and detect potential vulnerabilities before they affect you.

Data Retention Limits

We retain account and transaction records for as long as needed for compliance and dispute resolution, then securely delete inactive account data.

Transparent Updates

When this policy changes, we notify you via email and in-app alert. Material changes require your acknowledgement before they take effect.

Consistency Across Our Legal Pages

Terms of ServiceSets out account rules and platform usage. Privacy policy focuses on data handling; Terms govern gameplay, bonuses and account closure.
Cookie PolicyCovers tracking pixels, session cookies and analytics. Privacy policy addresses personal data collection; Cookie policy details non-personal identifiers.
Player guidanceOutlines Deposit references and account pause features. Privacy policy does not cover Player guidance tools—see that page for deposit and self-pause options.
Payment Method GuidesEach payment page (DANA, OVO, GoPay, QRIS) explains transaction steps. Privacy policy covers how we store payment references, not transaction mechanics.
Dispute ResolutionHandled under Terms of Service. Privacy policy does not cover complaint handling—refer to Dispute Resolution section in Terms for escalation paths.
Account VerificationKYC requirements appear in Terms and onboarding screens. Privacy policy explains why we collect ID and address; Terms state what docs we need.
Data Subject RightsYour right to access, correct or delete personal data is core to this privacy policy. Account closure procedures are outlined in Terms of Service.
QUICK SIGNAL

What This Privacy Policy Covers

01
Account Registration Data Your name, email, phone number, date of birth and address collected during signup. We use these to verify your identity and maintain your account in good standing.
02
Payment Information Transaction history, withdrawal records and linked wallet references (DANA, OVO, GoPay, QRIS). We store payment data securely and never share it with unrelated third parties.
03
Gaming Activity Your login timestamps, game sessions, bet records and account balance. This data helps us deliver your account history and detect unusual activity patterns.
04
Communication Records Emails, live chat transcripts and support tickets you share with us. We keep these to resolve disputes, improve service and comply with account history requests.
05
Device & Browser Data IP address, device type and browser fingerprint collected for security verification. We use this to protect against unauthorized access to your account.
06
Aggregate Analytics We track non-personally-identifiable trends like peak gaming hours and popular game categories. This helps us optimize your lobby experience without revealing individual behaviour.

Privacy Policy Questions Answered

We retain your account record, transaction history and identity verification documents for seven years to meet tax and regulatory requirements. After that period, personal identifiers are securely deleted. Support tickets and email records may be archived longer if disputes are pending.

Yes. Email [email protected] with a data access request and we'll send you a complete export of your account information, transaction history and communication records within 14 days. Include your account email or username to speed up the process.

No. DANA, OVO, GoPay and QRIS only receive transaction amounts and dates—never your game history, bet records or account balance. We keep gameplay data separate from payment data to protect your privacy across both systems.

Any change in ownership requires buyer agreement to this privacy policy's terms. If they wish to change how data is handled, you'll be notified by email and given the choice to close your account. Your data transfer would only proceed with your consent.

We encrypt all logins using TLS 1.2 or higher, monitor for suspicious IP addresses and require additional verification for high-risk activities. Two-factor authentication is available in your account settings. Never share your password or email verification codes.

You can request account closure from your account settings. We'll disable your login immediately. Transaction records and identity verification are retained for seven years per regulatory requirements, but personal contact details are marked for deletion.

We use session cookies to keep you logged in and analytics cookies to measure page performance and user flow. No cookies are used to track you across third-party websites. See our Cookie Policy for full details on opting out of non-essential tracking.